Frequently Asked Questions
Everything you need to know about your luxury hair journey.
What type of hair quality does Ashimary Hair offer?
We specialize in 100% virgin human hair, including HD lace wigs, bundles, and frontals. Our hair is ethically sourced, tangle-free, and can be bleached or dyed to your preference.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days for domestic orders and 5-10 business days for international shipping via DHL or FedEx.
Can I return or exchange my order?
Yes, we offer a 30-day return policy. Items must be in their original condition, unworn, with the lace uncut and tags attached to be eligible for a full refund or exchange.
How do I care for my lace wig to make it last longer?
We recommend using sulfate-free shampoos and deep conditioners. Avoid excessive heat, use a wide-tooth comb starting from the ends, and store your wig on a mannequin head when not in use.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options such as Klarna and Afterpay to make your shopping experience more convenient.
Do you offer customization for wigs?
Many of our wigs come with pre-plucked hairlines and bleached knots. You can also choose different cap sizes and lace types, such as transparent or HD lace, to suit your skin tone.